Managed IT Service Provider

TenHats moves your business forward with enterprise-grade technology.

As your IT needs grow, so does your need for support. TenHats provides comprehensive IT solutions including protective monitoring and maintenance, compliance, and cloud services. With TenHats, you receive support that enables your business to adapt, compete, and thrive.

msp services

We Put On All The Hats You Don’t Want To Wear

We know that IT can be a burden. Let us help you shoulder that burden, so that you can enjoy the success and comfort of an IT firm that works for you.

Managed IT Resources

Our outsourced IT team is ready to tackle anything from the toughest problems to the smallest inconvenience.

Helpdesk

Have a question? No problem. Our technicians are available 24/7 to solve any IT problem you have.

Cybersecurity

Our IT experts can help you implement cybersecurity tools and protocols to make sure your information stays secure.

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Private & Public Cloud Hosting

We develop public, private, and hybrid cloud environments to make work faster and easier.

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Backup & Disaster Recovery

Planning for disaster can be hard, but we make it easy for providing thorough disaster recovery planning.

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IT Procurement

Purchasing and standardizing IT equipment doesn't need to be difficult. We'll order your equipment in no time.

Microsoft Licensing

As a premier Microsoft partner, we have the best pricing on O365 products and services you need.

Internet Service Consulting

Keep your organization connected by getting in touch with our experienced team. 

Consulting Services

Whether it's a new application or a server update, you can consult our engineers about your next IT move.

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Colocation

Whether it's 10 GB or 10 racks, we can store your information in our new, state-of-the-art data center.

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Infrastructure As A Service

IaaS gives your team the budget flexibility and performance you need to operate efficiently.

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Network Infrastructure

We design a holistic infrastructure that prioritizes simplicity and connectivity that anyone can use.

What Is a Managed IT Service Provider?

A managed IT service provider is a contracted company tasked with delivering or remotely overseeing IT services. An IT-managed service provider (MSP) can handle everything from fixing slow-running computers to installing new software on all company devices.

Managed IT also helps to improve security for your business. IT providers offer technology and service recommendations that give your business a competitive edge while meeting customer demands.

At TenHats, we offer services that can be delivered from your on-site business or a different location. We also provide bundled services combining hardware, software, or a cloud service.

What Are Managed IT Services?

The goal of IT managed services is twofold. First, managed IT enhances the efficiency and effectiveness of your business’s IT operations. This supports and leads to the second goal of allowing your internal IT team to focus on more strategic initiatives. To accomplish this, a managed IT service provider may offer the following.

IT providers offer monitoring services to surveil your business’s IT environment 24/7. This helps identify and address issues before they turn into major tech problems. An MSP provider also handles regular maintenance tasks such as software updates, security patches, and system backups.

IT providers offer help desk support to address your technical issues and inquiries. This can include troubleshooting, resolving software and hardware problems, and providing remote assistance.

An IT-managed services provider implements security measures to protect your business’s IT environment from cyber threats. This involves setting up firewalls, antivirus solutions, and intrusion detection systems. Conducting security audits is also necessary to ensure compliance with industry regulations.

Managed services include the setup and management of data backup solutions to secure and backup critical business data. These redundancies help maintain business continuity and allow for disaster recovery.

An IT-managed service provider may offer cloud-based services, helping clients migrate to and manage cloud environments. Many companies require private cloud or hybrid setups, where some information is protected in a private cloud and some is available in a public cloud.

IT providers offer network monitoring, configuration, and optimization using remote monitoring and management (RMM). 

This ensures that your network is running smoothly and efficiently. With a service level agreement (SLA) in place, businesses can expect defined response times and efficient problem resolution. This makes IT-managed services a valuable asset for modern enterprises.

our partners

Whether you operate a startup or manage an entire enterprise, we're the full-scale IT partner you can trust in Knoxville, TN. Let us handle your distractions so you can focus on what matters most.

TenHats Data Center
By The Numbers

As the only locally owned enterprise IT firm in Knoxville, Tennessee, our community’s needs drive the decisions we make.

10,000

Square Feet

3mw

Generator Capacity

2mw

Cooling Capacity

1mw

Caterpillar Generator

24/7

Security Staff

Why You Should Partner with TenHats as Your IT Managed Services Provider

24/7 Support

Cyberthreats don’t sleep, and neither does TenHats.
One of the biggest benefits of managed services from TenHats is our tech support. We offer around-the-clock IT support for your organization so you can get assistance whenever you need it. This minimizes the impact of IT-related issues on your business operations.

Cost Predictability

Control your expenses without sacrificing quality IT expertise.
Hiring a managed service provider for IT can be more cost-effective than investing in and maintaining your own infrastructure. With TenHats, you get pricing that helps you control and predict your IT expenses.

Skills and Expertise

With centuries of IT experience on our staff, TenHats can solve any IT problem you have.
Your service provider needs to know how to resolve tech issues. We’ve been providing private and public cloud hosting, IT procurement, and internet service consulting since 2016 to help clients navigate technology challenges.

Reduced Downtime

Restore operations quickly and get back on track with TenHats.
With proactive monitoring and quick issue resolution, TenHats helps minimize downtime for your business. This translates to increased productivity for your organization and higher customer satisfaction for your clients.

Scalability

When your data grows, we grow with you.
We’re built to scale our services to accommodate your business's growth. TenHats can adjust resources and services to ensure optimal performance and cost-effectiveness for your business.

Seamless Operations

Enjoy business continuity while focusing on core competencies.
We fix your problems, so you don’t have to spend time Googling or asking your co-workers questions. This allows you to focus on what matters most: your business.

At TenHats, we believe that IT isn’t just technology—it’s a core part of your organization. Your IT touches every aspect of your business, from day-to-day operations all the way to long-term planning. That’s why our team is dedicated to providing you with the best managed IT services available. With our support in the digital sphere, you’ll have everything you need to adapt, compete, and thrive.

We provide world-class IT services in East Tennessee and throughout the Southeast. Get in touch for a free, no-obligation quote.

Get a free quote or call us at 865-770-5920 today!

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