Careers at TenHats

Information Technology Engineer

The Information Technology Engineer serves as the first point of contact for customers seeking technical assistance. IT Engineers perform remote and onsite troubleshooting and resolution across a wide spectrum of technologies including networking, cloud, active directory, email, wireless, and end user devices.

Core duties and responsibilities include:

Analyzing, troubleshooting, evaluating, and resolving a wide array of technology issues
Resolving and/or escalating incidents and problems in a timely fashion, determining the best solution based on the issue and details provided by customers and insights gathered from tools and other resources.
Managing client expectations within agreements while developing long-lasting relationships
Manage and response to alerts, finding root cause and making recommendations for improvements
Identify and suggest possible improvements on procedures, processes, or customer environments
Document and maintain each client’s IT infrastructure
Effectively apply the client’s methodology and enforce operational/technology alignment readiness standards
Provide follow up services to ensure customer satisfaction and resolve client issues
Document all work, support tickets, client communication
Lead/assist customers in understanding of technology and how to use effectively
Periodically travel to client location to analyze, troubleshoot, and diagnose hardware or other problems that cannot be resolved remotely
Perform PC builds and imaging
Perform datacenter walk-throughs and inspections
Be part of an on-call rotation
Other duties as assigned

Experience:

Windows Server Support: 2 years (Required)
Desktop support: 2 years (Required)
Network support: 1 year (Required)

License/Certification:

industry-standard certification or associates degree (Required)

Work Location: In person

Position Qualifications:

2+ years’ experience supporting both Servers and Workstations or equivalent
1+ year of network troubleshooting experience
1+ Industry standard certification OR Associates Degree (or higher) in IT-related program
Able to communicate complex information to a non-technological audience
Skilled in handling customer concerns in a calm and polished manner
Functions w/in a team-based environment, and actively participates in achieving team goals
Attention to detail and excellent communication skills, both orally and in writing
Effective listening skills with excellent customer satisfaction skills
Active Directory administration and troubleshooting in Server 2016 or newer environment
Microsoft 365 tenant administration and basic troubleshooting
Basic networking understanding and troubleshooting
Basic cybersecurity understanding and application
Extensive experience working with Windows and Mac OS operating systems
Able to lift 50 pounds
Possesses reliable transportation
Able to sit or stand for long periods of time

Job Type: Full-time

Pay: Starting at $50,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Schedule:

8 hour shift
Day shift
On call

Ability to commute/relocate:

Knoxville, TN: Reliably commute or planning to relocate before starting work (Required)

Interested? Email your resume to info@tenhats.com.

About TenHats

Since 2016, TenHats has served as the sole locally-owned, enterprise technology organization in Knoxville. While able to work with companies nationwide, the team works from one location in downtown Knoxville that includes a purpose-built colocation data center—unmatched by anyone in the region. In 2022, TenHats won the KnoxStars and Cityview awards for best IT company in Knoxville.

Careers at TenHats

Information Technology Engineer

About TenHats

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